HSM 541 Week 8 Final Exam
General Ideas and Concepts: Understand and apply 9-concepts for a good preparation of final exam.
- Question. (TCO A). You ….. the newly hired chief knowledge officer (CKO) for a mid-sized hospital in a semi urban area of the country. Your first task is to develop the organization’s strategic plan that will shape the development of a comprehensive network of services for their community.
The organization provides the usual array of inpatient services expected in a moderate-sized community hospital. A local nursing home and retirement ……… hospital. There is a local county health department that provides some clinic services, primarily for the uninsured.
You’ve ………. a presentation to the board of directors on options to restructure the local delivery of healthcare services. ……….. innovative methods of restructuring. The presentation will lay out the requirements of an integrated healthcare delivery system. - Question. (TCO B). You…… the newly hired Vice President of Human Resources for the Bayside Regional Health System. You have the responsibility for all of the usual human resources functions, including retention plans, the training and development function, and the recruitment process. In addition, you have the additional departments of volunteers and the hospital chaplaincy services.
You’ve identified a number of serious organizational issues. Turnover is high, there are many job vacancies, and a very high ………… organization of this size…… your arrival.
The board of directors and the president know that they have serious human resource issues. They understand that management practices have to change ………. turnover and stem the ever-growing turnover and vacancy rates. The president has asked you to attend the next board of directors meeting to share your plan for addressing these serious issues. What will you tell them? Outline the focus of your presentation and include the issues you have identified, as well as the recommended strategies for turning this around. - Question. (TCO C). Some physicians and for-profit healthcare organizations in your area are refusing to treat Medicare and Medicaid patients for a variety of reasons. These controversial decisions present not only a major breakdown in the healthcare delivery system but also in the financing of healthcare for many individuals across the nation. Delineate at least three reasons that physicians have for refusing to participate in these governmental programs, as well as the impact this practice has on other areas of the healthcare delivery system.
- Question. (TCO D). As the newly hired director of public relations for a national managed care company, you know that the next decade in the delivery of healthcare services will bring about revolutionary changes in your member organizations. Public outcry for changes ………. industry can be overhauled to provide a more customer-responsive product and to address rising healthcare costs.
What are the high-priority issues that will need to be discussed to overhaul the managed care industry? What stakeholders must be considered in the planning process? - Question. (TCO E). You are the VP for human resources and have ……. Discuss the pros and cons expanding the prevention benefits of the health plan, and describe what services ….. be offered.
- Question. (TCO F). …… Corporate Vice President of Operations Management for Patient-First Healthcare System, a nonprofit hospital with seven rural satellite hospitals located within 250 miles of each other. Your organization has just approved new monies for developing new quality management initiatives. The individual hospitals have implemented their own quality management programs with varying levels of success. Some of their programs demonstrate stellar results and high levels of patient satisfaction, although others have much less impressive results.
Your focus as the corporate VP of operations is to implement a corporate quality improvement program that will be standard throughout the company’s hospitals. The plan must also be responsive to any local needs or issues. What will your quality plan entail? …… Will it include JCAHO or another accreditation review? Why or why not? Finally, how will you measure the results? - Question. (TCO G). You’ve just ….. hired as the compliance officer for the newly formed Gulf Coast Healthcare System. Your new employer was formed by the joining of four healthcare organizations – three acute care organizations and one long-term care agency. Two of the organizations have a history of various governmental regulatory violations, as well as suspected fraudulent billing practices…….. hired to form a corporate compliance program that includes electronic billing and medical records that is HIPAA-compliant and will address all areas of compliance. This plan will not only clean up any issues from the past but will also position the new organization as an organization with an impeccable reputation for compliance. Articulate your vision for this plan and the components that are ……. for its success. How will you justify the expense associated with your plan? Keep in mind that you have a newly formed organization and differing organizational cultures.