(Chapter 1)
- 2. What is the role of a manager in the hospitality industry?
- 7. What are some things to observe in both the front of the house and the back of the house in the early stages of your career?
- 9. What are three principal concerns in regard to a job after graduation?
- 10. What are the five elements of the strategy of job placement?
(Chapter 2 Internet Exercise)
- A). Identify the generation in which you belong (baby boomer, Generation X, Generation Y, Millennials). Research the characteristics of your generation using the Web sites listed here or through a Google search. If you were to start your own restaurant, how would you market it to others in your generational group? What types of foods would you have on the menu that would appeal to your generational group?
- B). Using the Web sites listed here and/or a Google search, identify the differences among these generational groups: Baby boomers, Generation X, Generation Y, and Millennials. What techniques would you use to market to each generational group?
- C). Using a Google search on “managing different generations,” identify the different managerial styles needed to manage the workers from different generational groups (baby boomers, Generation X, Generation Y, and Millennials). What motivates each group, and how do the groups differ?