MIS 589 Week 7 Test Your Knowledge: QUIZ
(MIS 589 Week 7 Test)
- Question: (TCO G) _____ is when network managers deal with network breakdowns and immediate problems … of performing tasks according to a well laid out plan.
- Question: (TCO G) To help reduce firefighting in network management, a network manager should spend time on _____ to prevent problems.
- Question: (TCO G) _____ refers to managing and documenting the network’s hardware and software configuration.
- Question: (TCO G) Desktop management
- Question: (TCO G) Documentation for network and application software
- Question: (TCO G) _____ ensures that the network is operating as efficiently as possible.
- Question: (TCO G) _____ refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software.
- Question: (TCO G) A _____ is an organizational department that is responsible for monitoring and fixing overall network problems.
- Question: (TCO G) Network devices that are _____ do only what they are … to do, such as routing packets, but do not provide any network management information.
- Question: (TCO G) _____ are reports … by numerous network software packages for recording fault information.
- Question: (TCO G) _____ allows the network manager to determine who is responsible for correcting any outstanding problems.
- Question: (TCO G) _____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.
- Question: (TCO G) _____ is a statistic that measures how quickly the staff … a network problem after they arrived at the problem site.
- Question: (TCO G) _____ is the percentage of time the network is usable by users.
- Question: (TCO G) _____ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept.
- Question: (TCO G) Which of the following is not one of the three major sources of a user’s equipment problem that can … by network support?
- Question: (TCO G) When a user problem cannot .. by the h.elp desk at the first level of resolution, the problem is _____ to the second level of problem resolution.
- Question: (TCO G) _____ is a measure of how much it costs per year to keep one computer operating.
- Question: (TCO G) In-class training for end users should focus on
- Question: (TCO G) A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs, such as wasted time, is referred to as
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